FREE GLOBAL SHIPPING

For orders over 30,000 yen
Excluding the United States

Shipping Fee:

United States (USA)

• ・Shipping Cost: 5,000 yen (flat rate for all orders)
• ・Carrier: DHL

Applicable Areas:

Includes Hawaii, Alaska, and US territories (Guam, Saipan, Puerto Rico, US Virgin Islands, American Samoa, Marshall Islands, Micronesia, Palau, and Midway Islands)

Important:

Due to the suspension of EMS service to the United States, all orders shipped to the US are sent via DHL at a flat rate of 5,000 yen.

Other Countries (Excluding the United States)

• Free shipping for orders over 30,000 yen

For orders up to 29,999 yen:

• ・Asia: Shipping cost 2,500 yen
• ・All other countries: Shipping cost 3,500 yen
• ・Carrier: Japan Post

How To Place An Order

As our website is currently under construction to allow viewing and ordering in English, in the meantime, please send all inquiries to store@harvestcorp.co.jp. We will reply to you within 1-3 business days.
If there is a specific item that you wish to inquire and/or purchase, please send us the link to the product page or the item number, whichs tarts with two or three letters followed by 4 digits. Example: (商品番号=SKU# )HB-0426, VZQ-7166 etc.
If you wish to make a purchase, we will send you a PayPal link via email. So please use an email linked to your Paypal account. Or, our customer service team can walk you through our checkout platform via our Japanese website.

Shipping & Delivery:

Orders are shipped using the most appropriate carrier depending on the destination. Once your order has been shipped, a tracking number will be sent to you by email.
We aim to dispatch all orders within 1 to 3 business days after payment confirmation.

Shipping Restrictions:

Please note that we are unable to accept international orders from certain countries or regions due to the suspension of parcel services by Japan Post.

Return Policy

All international orders are final. We do not accept refund, exchange or cancellation for international orders once order is shipped. Please be 100% sure of the item in advance before your purchase.

Warranty / Repair

All our products are warrantied for a period of one (1) year from the date of your purchase. Please send us an email to store@harvestcorp.jp immediately explaining the issue, along with photos for us to determine if your product qualifies under our warranty.
Only orders made through our website with valid and confirmed claims will be considered for warranty/repair. Please see guidelines below to pre-determine whether your claim will be covered.

• 1) Applies to the original owner only.
• 2) Warranty covers for materials and manufacturing defect only.
• 3) Does not cover misuse, loss, negligence, accidents, abrasion, damage caused by cleaning solutions/solvents, or any modifications made from its original condition
• 4) Does not cover general wear and tear, including but not limited to fading or degradation of colors and materials over time.
• 5) Customer will be responsible for shipping the item back to us when needed. In such case, please send the item(s) back to the following address. HARVEST CORPORATION
  EC Int’l Dept.
  1-18-3 Ajirokita Higashi Osaka City, Osaka Pref. Japan 577-0058
  Tel: +81-6-6784-5500
  
• 6) If returned, please provide tracking information and proof of delivery upon shipment. We cannot be liable for any lost or damaged package. Please contact your courier to file claim.

All goods will deteriorate over time. The speed in which it deteriorates, however, will vary significantly depending on the usage and environment of each end user.
For this reason, we feel each item needs to be evaluated on a case-by-case basis, as every product will show signs of age at some point. We need to take this into consideration to assess your warranty request, as it may simply be time that your gear needs to be replaced. If so, we hope you will continue to take pride in the ownership of our bags and accessories for your next carry needs.

Customs and Duties

Please note that import duties and taxes may or may not be levied depending on your country. If charged, it is the customer’s responsibility. We cannot be liable for any taxes and/or duties levied by foreign customs and will not be able to issue a refund for any abandoned package by the customer. We also cannot mark your order as “gift” or lower the value.
Shipping delays may also occur if your package is inspected by customs authority upon arrival to your country. This is beyond our control and the responsibility of your country’s postal service to contact you as needed.
Please be sure to provide a valid phone number when placing your order that they can reach you during the day time for this reason.